Application Support
Ongoing support for business applications — ours or someone else’s — covering incidents, releases, integrations and the questions in between.
Software does not stop needing attention the day it goes live. Application support covers everything after that: investigating incidents, fixing defects, applying updates, adding integrations, adjusting reports and answering the questions that come from people actually using the system.
We support the applications we built, and we take over applications built by someone else — including ones whose original developer is long gone. That handover starts with a documented review of how the thing actually works, so the knowledge lives somewhere other than one person’s head.
Support runs to an agreed service level with a defined response time per severity, and every incident is logged so patterns become visible instead of recurring quietly.
What it covers
Incident response with severity-based response times
Defect fixes, updates and controlled release management
Takeover and documentation of inherited or orphaned applications
New integrations, report changes and small enhancements
End-user support for the people actually using the system
Tell us what you need
Describe the situation in a few lines and we will come back with how we would approach it and what it would take.
Request a quoteOther services