Services

We look after the whole stack beneath your software: network design and cabling, firewalls and VPNs, server provisioning, backups, workstation setup and the daily support calls that keep people working.

Most of our clients do not want an IT department. They want a number to call when the till will not print, the server is slow or a new branch needs bringing online — and they want the person answering to already know their setup. Because we also build and host the software these businesses run on, that is usually the case.

Support is offered as a monthly retainer with an agreed response time, or ad hoc for one-off projects such as an office move or a hardware refresh.

We staff and manage teams that work as an extension of yours: data entry and processing, invoice and document handling, order administration, reconciliation, moderation and other repeatable back-office work.

Kosovo gives you a young, multilingual workforce inside the European time zone, at a cost base well below Western Europe or North America. Our people work your hours, in your systems, to your process documentation — and we handle recruitment, management, equipment and cover for absence.

Engagements start from a single seat and scale up. You keep control of the process; we carry the overhead of running the team.

Software does not stop needing attention the day it goes live. Application support covers everything after that: investigating incidents, fixing defects, applying updates, adding integrations, adjusting reports and answering the questions that come from people actually using the system.

We support the applications we built, and we take over applications built by someone else — including ones whose original developer is long gone. That handover starts with a documented review of how the thing actually works, so the knowledge lives somewhere other than one person’s head.

Support runs to an agreed service level with a defined response time per severity, and every incident is logged so patterns become visible instead of recurring quietly.

We are not interested in AI as a demonstration. We are interested in the cases where it removes real work: asking a database a question in plain language instead of writing SQL, scanning a contract for compliance gaps, classifying incoming documents, or drafting the first version of something a person then checks.

We have shipped this ourselves. AKSA AI connects a Microsoft SQL Server database to Gemini so managers can query their own sales data by typing a question. LegalAiAuditor scans a website for GDPR, CCPA and EU AI Act gaps and cites the exact article behind each finding. AKSAPOS and Clinicos both carry AI analytics built on the same foundations.

For clients, the work usually starts with identifying which processes are actually worth automating — several are not — and then integrating a model into the existing system rather than adding another tool to log into.

Good software with a bad presence still loses. Our design side covers brand and identity work, marketing sites, product visuals, presentation material and the social media strategy and content calendar behind them.

This works best alongside the rest of what we do: the team designing your marketing site is in the same building as the team building the product it advertises, so the two actually agree with each other.

Engagements run either as a project with a defined deliverable, or as an ongoing monthly retainer covering a set volume of content.